Information We Collect

FirelyPulse collects information in several ways to provide our backup and disaster recovery services effectively. We're transparent about what we gather and why.

Personal Information You Provide

When you interact with our services, you may provide us with personal information including:

• Name and contact details when you register for our educational programs
• Company information and role details for business education services
• Email addresses for communication and course updates
• Technical questions and support requests through our contact forms
• Payment information processed securely through third-party providers

Automatically Collected Data

Our website collects certain information automatically to improve user experience and service delivery:

• IP addresses and general location information
• Browser type, operating system, and device information
• Pages visited and time spent on our website
• Referring websites and search terms used to find us
• Technical performance data to optimize our educational platform

How We Use Your Information

We use collected information primarily to deliver educational services and improve your learning experience. Our approach focuses on providing value while respecting your privacy.

• Delivering educational content and course materials for backup and disaster recovery training
• Communicating about program schedules, updates, and relevant industry information
• Processing enrollments and managing your participation in our learning programs
• Providing technical support and responding to your inquiries promptly
• Improving our educational content based on student feedback and engagement
• Sending periodic newsletters with disaster recovery insights and best practices
• Customizing learning experiences based on your professional background and interests

Data Sharing and Third Parties

FirelyPulse works with select partners to deliver comprehensive educational experiences. We're careful about who we share information with and ensure they meet our privacy standards.

Educational Partners

We may share relevant information with:

• Guest instructors and industry experts who contribute to our programs
• Technology vendors providing learning management systems
• Payment processors for secure transaction handling
• Email service providers for course communications

Legal Requirements

We may disclose information when required by law or to protect our legitimate business interests, including:

• Complying with legal processes and government requests
• Protecting against fraud and ensuring platform security
• Enforcing our terms of service and educational policies
• Safeguarding the rights and safety of our students and staff

Your Rights and Control

You have significant control over your personal information and how we use it. We respect your choices and make it easy to manage your privacy preferences.

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies. We typically respond to such requests within 15 business days.

Data Portability and Deletion

• Request a copy of your personal data in a commonly used format
• Ask us to delete your account and associated information
• Withdraw consent for marketing communications at any time
• Restrict processing of your information for specific purposes

Communication Preferences

You can unsubscribe from our educational newsletters and marketing communications at any time. Course-related communications may continue as necessary to deliver services you've requested.

Data Security and Protection

Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard personal data against unauthorized access and misuse.

Technical Safeguards

• SSL encryption for all data transmission between your device and our servers
• Secure data centers with physical access controls and monitoring
• Regular security audits and penetration testing of our systems
• Employee access controls limiting data access to authorized personnel only
• Automated backup systems with encrypted storage for data recovery

Data Breach Response

In the unlikely event of a data security incident, we have established procedures to:

• Immediately assess the scope and impact of any potential breach
• Notify affected individuals within 72 hours when required by law
• Coordinate with relevant authorities and regulatory bodies
• Implement additional security measures to prevent future incidents

Data Retention and Deletion

We keep your information only as long as necessary to provide educational services and meet our legal obligations. Our retention practices balance service quality with privacy protection.

Retention Periods

• Active student records: Maintained during enrollment and for 3 years after course completion
• Financial transaction data: Kept for 7 years as required by Taiwan business regulations
• Marketing communications data: Retained until you unsubscribe or request deletion
• Website analytics: Aggregated data kept for 24 months for service improvement
• Support inquiries: Deleted 2 years after resolution unless ongoing issues require longer retention

Automatic Deletion

We regularly review and delete outdated information according to our retention schedule. You'll receive notifications before any significant data deletion that might affect your access to educational materials.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized educational content. You have control over these technologies.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and course access
• Performance Cookies: Help us understand how visitors interact with our educational content
• Functional Cookies: Remember your preferences and improve user experience
• Marketing Cookies: Used to deliver relevant educational content recommendations

You can control cookie preferences through your browser settings. Disabling certain cookies may limit some website features but won't prevent access to core educational content.

International Data Transfers

While FirelyPulse operates primarily in Taiwan, some of our educational technology partners are located internationally. We ensure appropriate protections for cross-border data transfers.

• All international transfers comply with Taiwan's Personal Data Protection Act requirements
• We use standard contractual clauses and adequacy decisions where applicable
• Cloud service providers meet international security and privacy standards
• Educational platform partners maintain equivalent data protection measures

Children's Privacy

Our educational services are designed for working professionals and adults seeking disaster recovery training. We do not knowingly collect personal information from individuals under 16 years of age.

If we become aware that we've inadvertently collected information from someone under 16, we'll take immediate steps to delete that information. Parents or guardians concerned about their child's information should contact us immediately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through multiple channels.

• Email notifications to enrolled students for material changes
• Prominent notices on our website homepage
• Updated effective dates clearly displayed in the policy header
• Archive of previous policy versions available upon request

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may discontinue service use and request data deletion.